Returns

You are welcome to order any items from our extensive range. If, for any reason, you are dissatisfied, please return the goods to us. We offer 14 days unconditional approval on any item purchased from our website. You can claim a full refund (less postage and packaging) on any unsoiled items returned to us, in an unused condition, and with the original packaging, within 14 days of receiving your goods or alternatively, if you wish, you may exchange any item.

If you are contracting as a consumer, you may cancel a contract at any time within seven working days from the day after delivery. In this case, you will receive a full refund of the price paid for the products including the original delivery cost.

Refunds and Exchanges may only be processed when the returned items have been received by us. Goods will be refunded within 30 days of cancellation.You must prepay the postage and use the label provided on our Returns Slip to send the goods back to us.

We do recommend that you obtain a certificate of posting from the Post Office, and consider insuring your parcel, in order that you can claim for any loss or damage, as we are unable to compensate for parcels that are damaged or mislaid in transit.

On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who originally paid for the goods.

Goods will be refunded within 30 days of cancellation. Where an exchange item is required, the card will be recharged on despatch of the replacement goods.

Please remember to also enclose the Returns Slip that comes with your purchase and use the label provided to return your goods to us.

Our address is:

alangeorge-photography
CD
FTL
Sw
Leicestershire
LE17 6BH

Email: enquiries@alangeorge-photography.com
Web: www.alangeorge-photography.com
Telephone: +44 (0) 7575 123123 

This does not affect your statutory rights. It is the customers responsibility to ensure the safe return of goods to alangeorg-photography.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods Damaged In Transit

In the event of goods being damaged on receipt they should be returned for our inspection immediately.

Under no circumstances must items be used when damaged, as you will be deemed to have accepted them in their damaged condition. Before replacement goods or refunds can be issued, goods must be returned for our inspection and if necessary the item may have to be returned to the manufacturer for testing.

Postage and packaging fees will be reimbursed for justified damage claims.